Frequently
Asked Questions

Each product page lists its verified features, materials and available measurements. Measure your space before ordering. If a measurement you need is missing, email contact@lunwick.shop before buying.

Read the product description and the instructions supplied with your item. Use cookware carefully around heat and steam, and keep hot items away from children. Contact us if you need safety information for a particular product.

Our range is intended for kitchen and household use. Do not assume an item is suitable for outdoor use; check its product information and supplied instructions. Email us if you are unsure.

Requirements vary by product. The wall organiser needs secure mounting using fixings suitable for your wall. Check the product page and supplied instructions, and obtain competent help if you are unsure about installation.

Follow the care instructions supplied with each product. Do not assume an item is dishwasher-safe or suitable for a particular cleaning product unless its instructions say so. Dry items before storing and contact us if care information is missing.

Check the package contents on the individual product page. Crockery, bottles, food, utensils and other styling props are not included unless the description specifically lists them. Ask us before ordering if you are unsure.

We deliver to England, Scotland, Wales and Northern Ireland. We do not deliver to the Channel Islands, the Isle of Man, BFPO addresses or outside the UK.

Standard delivery is free on every order to the areas we serve, with no minimum spend.

We hold our own inventory and pack and dispatch customer orders ourselves. Dispatch is within 1–2 working days. Mainland UK delivery usually takes 3–7 working days after dispatch; allow up to 2 extra working days for the Scottish Highlands and Islands, Isles of Scilly and Northern Ireland. These are estimates, excluding weekends and UK bank holidays. See our Shipping Policy.

We email a shipping confirmation when your order is dispatched, with tracking details where available. Use your tracking number on our Track Your Order page. Contact us if you need an update.

Email contact@lunwick.shop promptly with your order number. We can change or cancel an order before dispatch. After dispatch, you can exercise your cancellation or return rights under our Return & Refund Policy.

Standard delivery is free to the UK areas we serve. Our UK delivery terms do not add customs, import or handling charges on arrival. See our Shipping Policy.

Tell us within 30 days of receiving your order if you want to return any item, then send it back within 14 days of telling us. There are no restocking fees. For voluntary change-of-mind returns beyond your statutory cancellation period, items should be unused and complete, preferably in their original packaging. Statutory rights are unaffected. Read our Return & Refund Policy.

You pay for change-of-mind return postage. For faulty, damaged or incorrect items, we refund reasonable return postage; send us your postage receipt.

Email contact@lunwick.shop with your order number and the item(s) you wish to return. You do not need to give a reason to exercise your statutory cancellation right. We reply within 1–2 working days with instructions. Returns go to Lunwick, 73 Messenger Rd, Smethwick, B66 3DU, United Kingdom. Keep proof of postage.

Email us with your order number and details of the problem; photos can help us assess it. You have a short-term right to reject faulty goods within 30 days. Repair, replacement and other remedies may apply after that under the Consumer Rights Act 2015. See our Return & Refund Policy.

Refunds go to your original payment method within 14 days of receiving your return, or, for statutory cancellations, receiving evidence that you sent it back if earlier. Your bank may take a further 3–5 working days to show it. Your statutory rights are unaffected.

Use the payment options displayed at checkout. Available methods can depend on your device and eligibility. Payment is taken when you place your order.

Payments are handled through Shopify's secure checkout. We do not see or store your full card details. Our Privacy Policy explains how customer information is handled.

Prices are in pounds sterling (GBP). Lunwick is not VAT-registered, so no VAT is added. Standard delivery is free to the UK areas we serve.

Lunwick is a trading name of Raminder Gosal, a sole trader based at 73 Messenger Rd, Smethwick, B66 3DU, United Kingdom. We started trading in 2026 and hold our own stock. Reach us at contact@lunwick.shop or +44 7363 655501, Monday–Friday, 9:00am–5:00pm (UK time).