Shipping policy
We ship from London, Monday to Saturday. Everything is tracked, and the tracking number is emailed the moment the label prints.
Dispatch
Orders placed before 2:00 pm UK time on a working day ship the same day. Orders placed after that, on a Sunday, or on a UK bank holiday, ship the next working day. Saturday orders placed before 1:00 pm UK time go out the same afternoon.
Large appliances — cookers, fridge freezers, washer dryers, chest freezers, range cookers and sheds — go on a two-person pallet service that runs to a booked slot rather than a rolling schedule. Those add one to two working days to the times below, and we will call or email to agree the day before it moves.
You will get a dispatch email with a tracking link as soon as the label prints. If you have not seen one within one working day of ordering, check the spam folder first and then email support@Lunwick.shop.
What delivery costs
| Order value | Delivery |
|---|---|
| £0 and over | Free tracked delivery |
| Under £0 | Flat £4.95 tracked |
Orders over £150 ship with signature on delivery. This is not optional — it is what makes a claim possible if a parcel goes missing, and most of this catalogue is over that figure.
How long it takes
| Destination | After dispatch |
|---|---|
| Most UK addresses | 3–5 working days |
| Scottish Highlands, islands and Northern Ireland | 5–8 working days |
| Isle of Man and the Channel Islands | 5–8 working days |
Those are working days after dispatch, not calendar days, and they exclude the day the parcel leaves us.
Where we deliver
The United Kingdom only — England, Scotland, Wales and Northern Ireland, including the Scottish Highlands, the Scottish islands, the Isle of Man and the Channel Islands. Larger appliances are restricted to mainland addresses where the carrier will not take them further; the checkout will tell you before you pay rather than after.
We do not ship outside the United Kingdom. If your billing address is elsewhere but the delivery address is here, that is fine for orders under £150; above that the signature requirement means we need the two to match.
Who carries it
Small and mid-sized appliances go with Royal Mail Tracked or Evri depending on weight and size. Anything on a pallet goes with a dedicated two-person carrier. The carrier is named in your dispatch email — we do not decide it until the parcel is weighed.
Getting it into the house
Standard delivery on a large appliance is to the first ground-floor room of your choice, provided the driver can get it there safely. It does not include taking it upstairs, unpacking it, installing it, plumbing it in, or taking the old machine away.
Measure your doorways and the gap the appliance is going into before you order. A 60cm dishwasher does not fit a 55cm gap, and a return because something would not fit is a change of mind rather than a fault.
If tracking stops moving
If tracking has not moved for five working days, email us the order number at support@Lunwick.shop and we will open a claim with the carrier the same day. We do not ask you to chase them yourself — our contract is with them, not yours.
If a parcel is confirmed lost, you choose: a replacement on the next dispatch, or a full refund. We do not make you wait out an investigation before deciding.
Changing the address
Tell us within 12 hours of ordering and we can usually change the delivery address. After that the label is printed and, for pallet items, the slot is booked — at that point the carrier's own redirection service is the faster route, and we will send you the link.
VAT
All prices shown on this site include VAT where it applies, as UK price marking rules require. Delivery is shown separately at checkout. There is nothing to add at the door and no import charge on a UK address.